floor walking

Floor walking

Floor walking is informal training to address specific issues or problems.

The training specialist walks around the office environment, asking each individual at their desk if they have any questions or issues they would like help with.

The specialist spends as much time as is required to answer each individual’s questions to their satisfaction.

Although often conducted following the roll-out of new software, floor walking is an easy way of providing bespoke training tailored to the individual.