Microsoft Outlook courses

BSG Training - delivering ICT Training Solutions for you

Target Audience: This course is intended for people with a basic understanding of Microsoft Windows, and who need to learn how to use Microsoft Outlook 2016 to compose and send email, schedule appointments and manage contact information.

Prerequisites: Use a mouse; Type and use a keyboard; Navigate through Windows files and folders; Work with Windows - minimise, maximise, open and close

• Navigate Outlook 2016 to read and respond to email.
• Use the Address Book, and format and spell check new messages.
• Attach files and insert illustrations to messages.
• Customise read and response options.
• Use flags, categories, and folders to organise messages.
• Create and work with Contacts.
• Create appointments and schedule meetings in Calendar.
• Create and work with Tasks and Notes.

• Navigate the Outlook Interface
Work with Messages
• Access Outlook Help

• Add Message Recipients

• Check Spelling and Grammar

• Format Message Content

• Attach Files and Items

• Add Illustrations to Messages

• Manage Automatic Message Content

• Customise Reading Options

• Track Messages

• Recall and Resend Messages

• Mark Messages

• Organise Messages Using Folders

• Create and Edit Contacts

• View and Print Contacts

• View the Calendar

• Create Appointments

• Schedule Meetings

• Print the Calendar

• Create Tasks

• Create Notes

BSG Training - delivering ICT Training Solutions for you

Target Audience: This course is designed for experienced Outlook users who need to customise their Outlook environment and use other advanced level tools to work more efficiently and effectively with Outlook 2016.

Prerequisites: Send and receive email messages; Reply to and forward email messages; Spell check and add attachments to email; Use Word formatting features; Schedule appointments and meetings; Add, edit and modify a contact; Manage personal tasks; Use notes

• Modify messages and set global options.
• Organise, search, and manage messages.
• Manage your mailbox.
• Automate message management.
• Work with calendar settings.
• Manage contacts and groups.
• Manage activities by using tasks.
• Share workspaces with others

• Insert Advanced Characters and Objects 

• Modify Message Settings and Options 

• Configure Global Outlook Options 

• Customise the Outlook Interface



• Group and Sort Messages 

• Filter and Manage Messages 

• Search Outlook Items

• Use the Junk E-Mail Filter to Manage Messages 

• Manage Your Mailbox

• Use Automatic Replies 

• Use the Rules Wizard to Organise Messages 

• Create and Use Quick Steps

• Set Advanced Calendar Options 

• Create and Manage Additional Calendars 

• Manage Meeting Responses

• Import and Export Contacts 

• Use Electronic Business Cards 

• Forward Contacts

• Assign and Manage Tasks

• Delegate Access to Outlook Folders 

• Share Your Calendar 

• Share Your Contacts

• Use Archiving to Manage Mailbox Size 

• Back Up Outlook Items 

• Change Data File Settings

BSG Training - delivering ICT Training Solutions for you

Target Audience: This course is intended for people with a basic understanding of Microsoft Windows, and who need to learn how to use Microsoft Outlook 2013 to compose and send email, schedule appointments and manage contact information.

Prerequisites: Use a mouse; Type and use a keyboard; Navigate through Windows files and folders; Work with Windows - minimise, maximise, open and close

• Familiarise themselves with the Outlook interface
• Compose email messages by using Outlook
• Send and receive email messages
• Organise email messages
• Manage their calendar and contacts using Outlook
• Work with tasks and notes
• Customise Outlook

• Navigate the Outlook Interface
• Perform Basic Email Functions
• Use Outlook Help

• Create an Email Message
• Check Spelling and Grammar
• Format Message Content
• Attach Files and Items
• Enhance an Email Message
• Manage Automatic Message Content

• Customise Reading Options
• Work with Attachments
• Manage Your Message Responses

• Manage Messages Using Tags, Flags, and Commands
• Organise Messages Using Folders

• View the Calendar
• Manage Appointments
• Manage Meetings
• Print Your Calendar

• Create and Update Contacts
• View and Organise Contacts

• Manage Tasks
• Manage Notes

• Customise the Outlook Interface
• Create and Manage Quick Steps

BSG Training - delivering ICT Training Solutions for you

Target Audience: This course is designed for experienced Outlook users who need to customise their Outlook environment and use other advanced level tools to work more efficiently and effectively with Outlook 2013.

Prerequisites: Send and receive email messages; Reply to and forward email messages ; Spell check and add attachments to email; Use Word formatting features; Schedule appointments and meetings; Add, edit and modify a contact; Manage personal tasks and Use notes

• Customise message settings
• Organise and locate Outlook messages
• Set Calendar options
• Manage their Contacts
• Work with activities using the Journal and Tasks
• Share their workspaces
• Manage their Outlook data files

• Insert Advanced Characters and Objects
• Modify Message Settings, Properties, and Options
• Use Automatic Replies

• Sort Messages
• Filter Messages
• Organise Messages
• Search Messages
• Manage Junk Mail
• Manage Your Mailbox

• Manage Advanced Calendar Options
• Create Calendar Groups
• Manage Meeting Responses

• Edit an Electronic Business Card
• Manage Advanced Contacts Options
• Forward Contacts
• Export Contacts

• Assign and Manage Tasks
• Record and Modify Journal Entries

• Delegate Access to Mail Folders
• Share Your Calendar
• Share Your Contacts

• Back Up Outlook Items
• Change Data File Settings