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Microsoft Skype for Business courses

The following courses run between one and two times per month in the following locations: London, Birmingham, Bristol, Edinburgh, Glasgow, Manchester, Milton Keynes and Leeds.

We can also deliver these courses for you at your work address anywhere within the UK. 


Prices start from just £55 + VAT per person when a half day bespoke closed course is booked for up to six delegates attending.



    Course Duration           

Course Guide   

Microsoft Lync

1/2 day

BSG Training - delivering ICT Training Solutions for you

Objectives: The purpose of this course is to demonstrate the basic features available when using Microsoft Lync. By the end of this course you will be able to perform all basic call handling features, forward your calls, understand presence, create groups and search for a contact.

Prerequisites: None

Duration: Can vary depending on user groups and client requirements. But usually sessions are between 1.5 hour to 2 hours.

Course Format: This session is classroom based with an instructor

Class size: Max 8 attendees all with PC/Laptop and Handset

Course Content: Lync User

Setup & Introduction
  • Checking your Microphone & Speakers
  • Understanding the Lync Client window
  • Set your own and see others availability throughout Microsoft Office
  • How to change your Presence information
  • What your Presence status means
  • How to find the right person through Lync
  • Build and manage your Contact list in Lync
  • How to use Groups and Favorites
  • Get full information about a Contact
Instant Messaging
  • How to send and receive Instant Messages (IM)
  • How to participate in a group IM session
  • What happens if you don't respond to an IM
  • Where IM conversations are saved
Voice Calls
  • Making Voice calls with Lync
  • Accepting and Declining calls
  • Forwarding calls to someone else
  • Conference Calls
  • Unscheduled Conference Calls (Meet Now)
  • Transfer a Call
  • Consultative Transfer
Virtual Meetings
  • Scheduling and Creating Virtual Meetings
  • Running a Virtual Meeting
  • Setting Up Meeting Options
  • Connecting users outside the organisation to a Virtual Meeting (Lync Attendee)
Collaborative Tools
  • Sharing desktops and applications
  • Whiteboards, Polls and other meeting tools
Video Calls & Recordings
  • Making Video Calls
  • Recording Calls and Virtual Meetings
  • Managing and sharing recordings


Course Guide   

Microsoft Skype for Business

1/2 day

BSG Training - delivering ICT Training Solutions for you

This half-day instructor-led workshop is intended for delegates who will use Microsoft Skype for Business in order to communicate with colleagues in their role. The workshop will examine the capabilities that Skype for Business provides and, by working through hands-on examples, enable the delegate to experience the communication and collaboration features.

This course is designed to assist existing Microsoft Office users to gain an understanding of the functionality available in Skype for Business. Delegates will use Office Online Apps and Skype for Business in a cloud environment.
This course is suitable for users of Skype for Business with Microsoft Office 2013, 2016 or Office 365.

Prerequisites: Use a mouse; Type and use a keyboard; Navigate through Windows files and folders; Work with Windows applications - minimise, maximise, open and close

In 3 hours Delegates will learn to:

  • Use Skype for Business and its key features
Course Content
  • Overview of Skype for Business
  • Signing In and Navigating
  • Viewing and Setting Presence Information
  • Creating and Organising Contacts
  • Understanding the Interactive Contact Cards
  • Using Instant Messages (Chat) in Skype for Business
  • Using Skype for Business for Online Meetings, Presentations, Screen Sharing, Video (optional)
  • Integration with Microsoft Office



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